Privacy Policy
Last updated:
This Privacy Policy explains how Dental Business Hub FZCO (“Dental Business Hub”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards information when you visit dental-bh.com (the “Site”) or engage with us in a business-to-business (“B2B”) context across the Middle East.
1) Who We Are
Company: Dental Business Hub FZCO — a UAE-based B2B supplier of dental and medical equipment, sourcing globally and distributing across the Middle East.
Jurisdiction: Dubai Silicon Oasis – United Arab Emirates (UAE).
Contact: info@dental-bh.com
2) Scope
This Policy applies to information processed via our Site, contact forms, newsletters, events, and B2B sales/after-sales communications. It does not cover third-party websites or services that we do not control.
3) Information We Collect
- Business & Contact Data: name, job title, company, email, phone, country, business address.
- Communications: inquiries, RFQs, quotes, purchase details, support tickets, meeting notes.
- Device/Usage Data: IP address, browser/OS, pages viewed, timestamps, referrers, approximate geolocation.
- Marketing Preferences: newsletter subscriptions, engagement metrics, opt-ins/opt-outs.
- Transactional Data: orders, invoices, delivery instructions (B2B only; we do not collect consumer card data on the Site).
4) How We Use Information
- Responding to inquiries and RFQs; providing quotations and product information.
- Processing B2B orders, logistics coordination, customs, and after-sales support.
- Operating, maintaining, securing, and improving the Site (analytics, troubleshooting, fraud prevention).
- Meeting legal and regulatory obligations (e.g., import/export, medical device compliance).
- Sending service communications and, where permitted, B2B marketing (you may opt out at any time).
5) Legal Bases (where applicable)
Depending on your jurisdiction, processing may rely on one or more of the following: legitimate interests (B2B operations, network security, fraud prevention, marketing to professional contacts), contract performance, legal obligations, and consent (e.g., certain cookies or newsletters, where required).
6) Cookies & Similar Technologies
We use essential cookies to make the Site work and, where allowed, analytics/functional cookies to understand usage and enhance your experience. You can manage preferences via your browser settings or our on-site cookie notice. Blocking some cookies may impact functionality.
7) Analytics & Service Providers
We may use privacy-aware analytics and vendors (e.g., hosting, email delivery, CRM/ERP, logistics portals). These providers act as processors under appropriate contractual safeguards and confidentiality obligations.
8) Sharing of Information
- Vendors/Processors: hosting, IT/CRM, email, analytics, payment/invoicing, logistics/customs agents.
- Business Partners: manufacturers, authorized distributors, and service centers to fulfill your requests.
- Legal/Compliance: when required by law/regulators or to protect rights, safety, and security.
- Corporate Events: in connection with mergers, acquisitions, asset sales, or reorganization.
9) International Transfers
We operate from the UAE and may transfer data to other countries where our vendors/partners are located. We implement appropriate safeguards consistent with applicable law (e.g., contractual commitments).
10) Security
We apply administrative, technical, and physical measures to protect information (access controls, encryption in transit where feasible, least-privilege access, monitoring). No method is 100% secure; we cannot guarantee absolute security.
11) Data Retention
We retain business records only as long as necessary for the purposes described, to comply with legal/tax/regulatory obligations, and to resolve disputes. Retention periods vary by record type and jurisdiction.
12) Your Rights
Depending on your location, you may have rights to access, rectify, erase, restrict, or object to processing, and to data portability. Where processing relies on consent, you may withdraw consent at any time. To exercise your rights, contact info@dental-bh.com. We will respond in accordance with applicable law.
13) Marketing Communications
We may send B2B communications about products, availability, and events to professional contacts. You can opt out using links in messages or by contacting us.
14) Children’s Data
Our Site and services target professional B2B audiences and are not intended for individuals under 18. We do not knowingly collect children’s personal data.
15) Sources of Data
Information may come directly from you (forms, emails, calls, events), your organization, publicly available sources (e.g., professional directories), and business partners/vendors in the supply chain.
16) No Sale of Personal Data
We do not “sell” personal data. If local law defines “sale” differently, we comply with any applicable opt-out requirements.
17) Third-Party Links
Our Site may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies before providing data.
18) Governing Law
This Policy is governed by the laws of the United Arab Emirates. Where mandatory data-protection rules of another jurisdiction apply to you, we will honor those rights and obligations accordingly.
19) Changes to This Policy
We may update this Policy to reflect changes in practices, technologies, or laws. The “Last updated” date indicates the latest revision. Material changes will be highlighted where appropriate.
20) Contact Us
Questions or requests regarding this Policy: info@dental-bh.com.
Additional Notes
Definitions (simplified)
Personal Data: any information relating to an identified or identifiable individual (e.g., business contact details).
Processor: a vendor processing data on our behalf under contract.
Legitimate Interests: our reasonable interests in running and securing our B2B operations, balanced against your rights.
How to manage cookies in your browser
Most browsers let you block/limit cookies in Settings > Privacy. Blocking certain cookies may affect Site features (e.g., session, preferences, analytics).