Dental Logistics
Regulatory-ready, temperature-aware, and time-definite logistics for dental devices—built for manufacturers, distributors, clinics, and DSOs across the Middle East.
Why Dental Logistics Is Different
Moving dental devices is not a generic supply chain task. From device classification and UDI/label control to temperature-sensitive materials and traceability, every step must align with local health authorities and international standards. Dental Business Hub designs logistics that respect regulatory nuances while optimizing cost and time.
End-to-End Services
- International freight: air & sea consolidation from OEM sites; HS codes aligned with device class.
- Customs & health clearance: dossier prep, importer of record, authority coordination.
- Bonded warehousing: duty-deferred storage, batch/lot segregation, FEFO/expiry control.
- Temperature management: validated packaging and lane-risk assessments for sensitive materials.
- Last-mile to clinics/DSOs: time-definite delivery, POD & chain-of-custody.
- Reverse logistics: returns, recalls, and RMA flows with serial capture.
Network & Regional Nuances
We leverage Dubai’s hub position for regional distribution (GCC + Iran) with routings tuned for lead time and duty impact. Country-specific practices—like importer licensing, health portal pre-approvals, and Arabic documentation—are embedded in our SOPs to avoid avoidable delays.
Dubai also serves as one of the world’s most efficient air logistics hubs. With direct flights to 220+ destinations and advanced cargo facilities, it delivers unmatched speed and reliability for high-value dental shipments. This makes Dubai the natural gateway for GCC, Iran, and wider MENA distribution.
- Hub & spoke: UAE hub → Saudi, Bahrain, Qatar, Kuwait, Oman, Iran.
- Pre-alerts: health authority pre-clearance where applicable to cut dwell times.
- Clinic-friendly windows: afternoon & weekend deliveries per city norms.
Compliance & Documentation
- Regulatory alignment: supports SFDA, IFDA, DHA/MOHAP, NHRA documentation flows.
- Label & IFU governance: Arabic/Persian labeling checks, UDI verification, kit matching.
- Quality records: receiving inspections, NCR handling, CAPA interfaces on request.
- Traceability: lot/serial tracking from inbound to point of care.
Outcome: faster releases, fewer holds, audit-ready evidence across the chain.
SLAs & KPIs We Commit To
- On-time delivery (OTD): target ≥ 96% to clinics/DSOs.
- Inbound release time: target ≤ 48h post-arrival (docs complete).
- Temp excursions: target = 0; investigation & CAPA if any.
- Traceability accuracy: 100% lot/serial capture on regulated lines.
Monthly KPI reports and QBRs (Quarterly Business Reviews) are included for enterprise accounts.
How We Work with You
- Assessment: product portfolio, device classes, temperature & documentation needs.
- Playbook: route design, Incoterms, labeling gates, buffer strategies.
- Pilot: validate SOPs on a limited lane; measure release time & damage rate.
- Scale: expand SKUs/lanes; automate status alerts and compliance checkpoints.
FAQ
Do you manage customs and health authority releases?
Yes. We coordinate with customs brokers and health authorities, handle importer-of-record, and prepare dossier packages to minimize holds.
Can you support temperature-sensitive lines?
We use validated shippers, route-risk assessments, and continuous monitoring with documented excursion handling.
What data do clinics/distributors receive?
ASN + lot/serial, expiry, temperature logs (if applicable), POD, and monthly KPI summaries.